Technical support
Support that stays connected to the infrastructure.
IBASE describes a monitored support process for service and support requests, with technical assistance shaped around the customer environment.
Support approach
A clear path from request to response.
The company profile states that service and support requests can be monitored through IBASE's support process. The stated response approach is usually within one working day during the policy window below.
This is information from the company's stated support policy, not a universal guaranteed SLA. Exact response, coverage and escalation terms should be agreed for the relevant engagement.
Technical Support
Monitored request process covering diagnostics, technical assistance and resolution of issues across the supported infrastructure.
Online Technical Support
Remote assistance delivered over network access, allowing faster triage and resolution on supported environments.
Support Agreements
Structured coverage arranged around availability, hardware and software needs, with scope agreed per engagement.
Support agreements
Structured support for every environment
IBASE offers a range of support agreement types. Scope and commercial terms should be discussed directly based on the environment and required level of coverage.
High-Availability Support
Structured for environments where network downtime has direct operational consequences. Scope and commercial terms available on request.
Advanced Support
Comprehensive technical coverage for complex infrastructure environments. Scope and commercial terms available on request.
Standard Support
Reliable scheduled support for organizations with moderate infrastructure complexity. Scope and commercial terms available on request.
Basic Hardware Support
Hardware-focused support for physical network and server infrastructure. Scope and commercial terms available on request.
Basic Software Support
Software and configuration support for network and system environments. Scope and commercial terms available on request.