Service 13
Support Agreements
Support structures that can be shaped around availability, hardware and software needs.
What this covers
Scope of the service
Support agreements turn technical support from an occasional request into a defined arrangement. IBASE offers a range of agreement types, each shaped around the level of availability and coverage an organization needs for its infrastructure.
At the upper end, High-Availability Support is structured for organizations whose operations cannot tolerate extended downtime. Advanced and Standard Support tiers provide progressively lighter coverage, suited to different operational priorities and budgets.
At the base, Basic Hardware Support and Basic Software Support cover the fundamentals of keeping the physical and software environment serviceable. The right tier — and its commercial terms — is agreed with IBASE based on the environment and the required level of support.
Applications
Support Agreements is referenced in IBASE's project record across government, education, telecommunications and financial services environments in Nigeria. The practical scope of an engagement is confirmed during the initial consultation, based on the operating environment and requirement.
Discuss this service with the team
Response through the monitored support process.
Related services
Part of a connected infrastructure
VSAT & Satellite Services
Satellite connectivity for organizations and sites that need dependable access beyond conventional networks.
Wireless & Wi-Fi Solutions
Designed wireless links and Wi-Fi environments for offices, campuses and remote connectivity needs.
Network Management
Monitoring and diagnostics for routers, switches, servers and wireless infrastructure.